Service Agreement (Model)

Last updated: 19 October 2026 | This is a demonstration model. A formal agreement should be finalized by the parties and reviewed by legal counsel before signing.

Parties (to be completed)

Party A (Client): Name / passport no. / contact details to be completed.

Party B (Service Provider): Chengdu HiCreate Technology.

1. Purpose and Nature

Party B provides administrative, interpretation and entry support services only. Party B is neither a medical institution nor a medical agency, and does not provide diagnosis, treatment advice, nursing, medication advice, or any medical service. All diagnosis and treatment are provided independently by licensed hospitals and physicians.

2. Scope of Service

Subject to written confirmation, Party B shall provide the following administrative services for the hospital visit:

1. Entry preparation guidance and document checklist;
2. With Party A's written authorization, forwarding information to the target hospital and coordinating the appointment;
3. On-site interpretation and companion (literal translation only, not medical interpretation);
4. Other administrative support items expressly agreed in writing.

3. Non-Provided Services

Party B does not provide: disease diagnosis or assessment; treatment plans or doctor recommendations; interpretation of medical/imaging/lab reports; nursing, medication or medical operations; any guarantee of hospital admission or treatment outcome; or visa application/submission.

4. Authorization and Personal Information

Party A authorizes Party B to process the personal and health information provided, for the purpose of performing this agreement, in accordance with China's Personal Information Protection Law. Health information is sensitive personal information; Party A provides a separate, specific and revocable consent. Party B shall not disclose, sell or use such information beyond the agreed purpose. Party A may withdraw consent and request deletion at any time (which may affect service performance).

5. Fees and Payment

Fees, payment method and schedule shall be set out in a written annex or invoice. No fee is charged for services not expressly agreed in writing. Fees for any travel service are collected by the licensed travel agency under its own contract.

6. Cancellation and Refund

Cancellation and refund terms shall be agreed in writing. In the absence of such terms, if the service has not commenced and no work has been performed, the prepaid fee shall be refunded; where work has been performed, the fee shall be apportioned on a fair basis. Refunds are not available for services already rendered.

7. Rights and Obligations of the Parties

Party A shall provide true and complete information, follow applicable laws and hospital requirements, and bear responsibility for decisions on all medical matters. Party B shall perform the agreed administrative services with due care, keep information confidential, and not exceed its authorized scope.

8. Disclaimer and Limitation of Liability

Party B does not guarantee hospital admission or any treatment outcome. Party B is not liable for the acts or omissions of hospitals or third parties, or for events of force majeure. Except where mandatory law provides otherwise, Party B's total liability is limited to the fees actually paid for the specific service.

9. Confidentiality

Each party shall keep confidential all non-public information obtained in the course of this agreement and shall not disclose it except as required by law or as authorized in writing.

10. Governing Law and Dispute Resolution

This agreement is governed by the laws of the People's Republic of China. Disputes shall first be resolved by negotiation; if negotiation fails, they shall be submitted to a court with jurisdiction where Party B is domiciled.

11. Notices, Amendment and Termination

Notices shall be given by the contact channels agreed by the parties. Amendments shall be in writing. Either party may terminate by agreement; termination does not affect accrued rights or obligations.

12. Miscellaneous

This agreement constitutes the entire agreement between the parties on the subject matter. If any provision is held invalid, the remaining provisions remain in effect. This agreement is entered into in English and Chinese; in case of inconsistency, the Chinese version shall prevail.