Process / 服务流程
How It Works
Seven steps from your pre-application to arrival support. Each step notes the legal and privacy considerations that apply.
Submit Pre-Application
Tell us your needs: target hospital & department, planned arrival date, and contact details.
Privacy note: we collect your details only to provide this service, under the Personal Information Protection Law. See the Privacy Policy.
Initial Consult & Feasibility Review
We discuss your situation and explain the boundaries of what we can and cannot do. This is not a medical assessment.
Authorization to Forward Info
With your separate written authorization, we forward your information to the hospital's registration / international service channel.
Health information is sensitive personal information; your authorization is specific, separate and revocable.
Hospital Reply
The hospital decides independently whether to accept, and informs us. We do not influence or guarantee this decision.
Sign Separate Contracts
We sign a Service Agreement with you, and the licensed travel partner signs its own travel contract if you choose a tour. Both are separate.
Arrival & On-site Support
Entry guidance, airport pick-up coordination, and on-site interpretation & companion during your hospital visit.
Optional Independent Tour
If you booked a tour, the licensed travel partner arranges it under its own contract.
Fees & Cancellation
Fees, payment schedule and cancellation / refund terms are stated in the written Service Agreement signed before service begins. No charge is made for services not yet agreed in writing.